Central Testing FAQ
Did you find what you were looking for? Please give us your feedback!
- Don’t see your question here? – Click here to ask us!
- Are you still open during the COVID-19 pandemic?
- Is Central Testing Laboratory an accredited lab?
- How do I collect a water sample?
- How do I set up an account with you?
- I have my results, but what do they mean?
- I didn’t receive all of my results. Why not?
- Can I view my results or invoices on-line?
- How much sample do you need?
- How do I get my samples to you?
- Can I fill out a submission form on-line?
- How Do I Enter An Online Submission?
- I prefer to fill out a paper submission form. How do I do that?
- When will I get my results?
- I need my results right away! Do you offer rush service?
- What methods of payment do you accept?
- I have a lot of samples. Can I get a discount?
- I don’t agree with the results. Can you retest my sample?
- I don’t see the test that I want done on your website. Does that mean that you don’t do it?
Are you still open during the COVID-19 pandemic?
Yes we are! We are an essential service and will remain open for the foreseeable future to assist you with your operations. To allow for social distancing we have set up a small station in our front entrance for you to drop off samples. We request that you fill out your paperwork before you come. You can easily print one off here or fill out online. Our hours are still 8 a.m. till 5 p.m. Monday to Friday with microbiology water drop off from Monday to Wednesday 8 till 5 and Thursday from 8 till 2. As always, you can send your samples to us via mail or courier. If you have any questions or concerns you can call 204-237-9128 or email firstname.lastname@example.org
Is Central Testing Laboratory an accredited lab?
We are also members of several associations:
We also participate in several proficiency programs:
How do I collect a water sample?
Click here for instructions.
How do I set up an account with you?
We do not require that you set up an account with us prior to you sending samples to us. Just print and fill out our test request form, or fill out one online, and send us your samples! We will contact you by email when we have received your samples.
I have my results, but what do they mean?
We are experts at testing your samples however we cannot advise on what the results mean since we are not qualified to do this. A nutritionist or veterinarian would be best qualified to interpret your results. We have, however, compiled a collection of government and academic websites and tools that we recommend to help you better understand your results.
- Tool to Interpret Feed Test Results – from the Beef Research Council
- Interactive Feed Composition Library – from Dairy One
- Nitrate Poisoning – from the Government of Manitoba
- Beef Feeds and Nutrition – from the Government of Manitoba
- Dairy Feeds and Nutrition – from the Government of Manitoba
- Feedipedia On-Line Encyclopedia
- Guidelines for Canadian Drinking Water Quality – from the Government of Canada
- Drinking Water Facts Sheets – from the Government of Manitoba
- Be Well Aware – Test your well water – from the Government of Canada
- Understanding Your Well Water Bacteria Results – from the Government of Manitoba
- Rural Water Quality Information Tool – from the Government of Alberta
Mold, Mycotoxin & Yeast Counts
For Pet Food
I didn’t receive all of my results. Why not?
We send out results by email as they are completed. If one or more is missing it might mean that we are not yet finished and will email it as soon as it is. Also, we send multiple results in one PDF so the results you are looking for might be beyond page 1. You can also login and check on-line to see how far along we are with your samples.
Can I view my results or Invoices on-Line?
Yes you can! Go to our website and click on login. If this is your first time logging in, enter your email and the website will send you a link to set your password. If you are part of a larger company, you may need to contact your administrator to add your email so you can view results and invoices. Contact us and we can let you know who your organization’s administrator is.
How much sample Do you need?
For standard testing we require:
- Grains and Rations: 250 – 500 grams
- Forages and Silages: large freezer bag (8″ x 10″) full
- Water for Micro Testing: 250 ml (sterilized bottle)
- Water for General Testing: 500 ml
- Mixer Efficiency Testing:
- Rations and Minerals: 100-150 grams
- TMR: 500 grams
Please contact us if you have less than the required amount. We may still be able to accommodate your testing.
How Do I Get My Samples To You?
You can send your samples to us via Canada Post or Courier (Purolator, Loomis, DHL, etc.). You can also drop them off directly at the lab. If you can’t make it to the lab during our business hours, we have an after-hours drop off located at the rear of the building. Please note that the after-hours drop off is not appropriate for samples requiring microbiology testing, including water potability, due to uncontrolled conditions. Please include a submission form. You can print one and fill out. Better yet, fill out a submission form On-Line!
Can I fill out a submission form on-line?
Yes! This is our preferred method of sample submission as it expediates sample reception and reduces any data entry errors on our end. To fill out an on-line submission form, log in or sign in as guest. If you are logging in for the first time or you have forgotten your password, click on “First time signing in or you forgot your password? Click here to set or reset!” and enter your email.
How Do I Enter an Online Submission?
After you have logged in, click “OnLine Form” and enter details regarding your samples.
A Reference # is a unique number that you provide, and is required to differentiate your submission from others in our system. Choose something meaningful to you. We recommend that you do NOT use just the date because this can cause a conflict in our system.
The COMMENT field is optional for information relating to your submission as a whole, not comments for individual samples. An example would be for us to call you for credit card payment.
When entering sample information, the SAMPLE # and CLIENT NAME are for you to distinguish between your samples if you are submitting multiple samples. Enter your sample type in the DESCRIPTION, and specifics like “bin#” or “1st cut” in the ADDITIONAL INFORMATION. There are dozens of options for the DESCRIPTION, but if you really can’t find one that fits, choose miscellaneous and enter more detail in ADDITIONAL INFORMATION. Enter the testing that you would like us to perform in the TESTS PACKAGE #. For multiple testing on a single sample, add another package in the field that pops up after you enter the first package. To enter more samples, click ADD ANOTHER SAMPLE.
If you have signed in as a guest, fill in the BILL TO fields.
When you are done entering all your sample information read the Terms and Conditions and click that you agree to them. Click that you are not a robot and click submit. Please print and include a copy of the submission with your samples.
I prefer to fill out a paper submission form. How do I do that?
To fill out a manual printed paper copy, tell us who to bill the samples to. Please print clearly, especially if this is the first time you are sending us samples.
The SAMPLE ID and CLIENT NAME are for you to distinguish between samples if you are submitting multiple samples. Write the type of sample in the SAMPLE DESCRIPTION. Please keep in mind that the sample and the paperwork will be separated – sample to the lab and paperwork to the office, so it’s important that the description is written down. Write the testing that you would like us to perform on your sample(s) in the TEST PACKAGE.
If there is anything else that you would like on the final report, or that you need us to know about your sample write it in the COMMENTS. Please refrain from writing in the LAB NO area, that is for lab use only. If you are sending water for microbiology testing, please use the water submission form and also refrain from writing in the TIME & TEMP WHEN REC’D BY LAB section.
When will I get my results?
All laboratory results will be reported within 10 business days of receipt of sample, unless for non-routine tests, which may require extended analysis time. Most routine analysis is available within 3 business days of receipt of sample. You can also login and check on-line to see how far along we are with your samples. We send results by email as they are completed, so it’s very important that we have your current email address! Please print clearly if you are hand writing your submission form. Samples received by the Central Testing Labs Ltd. with incomplete or missing documentation will be held pending receipt of instruction from the client. As a result this may negatively affect the sample turnaround time.
I need my results right away! Do you offer rush service?
We do offer rush services! Because there are so many variables, exactly how fast you get the results for a rush sample will depend on the type of sample, testing required and the capacity of the lab at the time of sample receipt. The cost of rushing a sample is 50% of the testing being rushed which will only be charged if we have completed the analysis ahead of schedule.
What methods of payment do you accept?
We accept several convenient methods of payment. Please note that we do not release results until payment or credit arrangements have been made. Contact us for more details.
- Credit card
- Direct Payment
- On-line bill payment if you bank with a Credit Union
I have a lot of samples. Can I get a discount?
Discounts are available on an individual basis and will vary based on the type and volume of samples, as well as your required timeline and our capacity. Contact us with your details and requirements.
I don’t agree with the results. Can you retest my sample?
We can retest any analyte on your sample. If the retest result is statistically higher or lower than the original we will reissue the report with the retest result. Please be advised though, that if our retest confirms the original result there will be a nominal retest charge. If the test in question was outsourced however, the retest charge may be significant, regardless of the retest result. Also be advised that we dispose of forage samples after 14 days and all other samples after 30 days. We can not accommodate requests for retests after that time.
I don’t see the test that I want done on your website. Does that mean that you don’t do it?
If you can’t find a test, please contact us. We are open to adding tests. Also, we may have the test, but it’s named differently or not on the website.